Shipping policy

Once you place your order, it takes us 3-7 business days to process and ship out your order from our New Delhi warehouse. We work with registered courier companies within India.

SHIPPING COSTS

Domestic orders – Free Shipping on all Prepaid domestic orders 

TRACKING YOUR ORDER
At the time of dispatch, you will be informed via mail/sms which will also have the details of the courier partner and the tracking number.
Non-availability of the customer – Our courier partners will attempt to deliver your package thrice before they return it to us. If we have to re-send the package, the courier charge will be borne by the customer.

We request you to check the package at the time of delivery. If you notice any tampering by the courier partner, kindly DO NOT accept your order and state the reason as “Tampered package”. Request you to share an image/video of the tampered product with us, so we can effectively take the issue forward. Please note, we will not be able to help if you accept a tampered package.

CANCELLATION
Orders can be cancelled (full or in part) only before they are dispatched. Once an order has been dispatched, it cannot be cancelled, and our standard return/exchange policy will apply.

To request a cancellation, please email us at khoe.thelabel@gmail.com or contact us via WhatsApp at ‪+91-8368629031 between 9:00 AM to 5:00 PM IST (Monday to Friday). Kindly mention your order number and the reason for cancellation in your message